At Ulysse, our team answers emails between 9 a.m. and 7 p.m. (Paris time) . Our goal is to reply in less than an hour . By email Write to support@ulysse.com . Via our web

How to contact Ulysse support?

You will receive your boarding pass from us if you selected automatic check-in when booking. Whenever possible, we aim to send it 20 to 24 hours before your flight , and 

When will I receive my boarding pass?

What are Ulysse travel credits? When a refund is available for your trip or an extra, such as baggage or a reserved seat, we offer two options: a refund to your bank card

How do Ulysse credits work?

The fact of having made your reservation on Ulysse is not sufficient for you to have an account automatically. You must therefore create it by clicking on Connection> Cre

I have already made a reservation, do I have a Ulysse account?

You haven't received your e-ticket yet, sorry... We always try, whenever possible, to send you your e-ticket within an hour of purchase. However, sometimes, some companie

I didn't receive my e-ticket, what can I do?

We email you the information you need to check in around 72 hours before departure . How do I check in myself? For most airlines, you only need: The airline booking refer

How do I check-in online?

By choosing Ulysse, you are choosing a multi-brand service. Indeed, we work with more than 450 different airlines. You can therefore, when booking on our site, select the

What airlines are partnered with Ulysse?

Your Ulysse gift card can only be used on our website. On the payment page, click "Do you have a promo code or gift card?" , enter your gift-card code, and apply it. The 

I have a Ulysse gift card, how do I use it?

Most economy flights booked on Ulysse are non-cancellable, non-refundable and non-changeable. Your fare may have more flexible conditions, but we cannot guarantee that a 

I want to change my flight, what should I do?

Ulysse Flex is our cancellation guarantee, offered in partnership with Koala . What does it cover? You can cancel a valid booking on your own initiative, for any reason, 

Ulysse Flex, in partnership with Koala : our cancellation guarantee

If you do not have access to the button to cancel your reservation, try to check the following items first: Check if you are in the allowed time to apply your cancellatio

I have subscribed to the cancellation guarantee service but I do not have access to the button to cancel my reservation.

When you email us, we take the time to read your message and look at your booking in detail before replying. This helps us understand your concern and give you a useful a

Why can’t you contact us by phone?

If the airline cancels one of your flights, it should offer alternative travel arrangements. The effect on your Ulysse Flex cancellation guarantee depends on whether you 

Canceled flight, what is the impact on my Koala cancellation service ?

Once you have booked your first trip with Ulysse, you can share your referral code and earn €10 each with your friends. How does it work? Sign in and visit the Referral p

How does Ulysse referral work?

If your gift-card code does not work, first check: Have you entered the code correctly? Letters and numbers can look similar, for example O and 0, or I and 1. Is there st

My gift card code does not work

We are really sorry you had to cancel your trip! The majority of flights booked on Ulysse are non-cancellable and non-refundable. If you can no longer travel, and you wan

I can no longer travel, how can I cancel my reservation?

Want to receive your invoice for the gift card you just purchased? Well, it is very simple! To receive your invoice you must simply contact us at the following address su

I need an invoice for the purchased gift card

You can filter your search to show flights with checked baggage included, or display prices including the cost of adding checked baggage. Some airlines and routes include

Is baggage included in my reservation?

Some airlines allow a passenger's name to be corrected, but usually only for a minor spelling error . Changing the passenger's identity is almost never allowed. A full pa

I want to change the passenger's name, is it possible?

Yes, you can pick your seat. It happens during booking, at the "travellers" step, right after you have chosen your flight and before you pay. Look for the Seating block, 

How do I select seats for my placement on board?

Promo codes have conditions of use. Some codes, including referral codes, can only be used once, on your first booking. If that applies to your code, it may explain why i

My promo code is not recognized, what should I do?

Travelling with your pet takes some preparation. Here is how to arrange it with Ulysse. Does my airline accept pets? Check this before you book . Most airlines accept pet

I want to take my animal, what should I do?

If your trip was cancelled and you are still waiting for a refund, we may still be waiting for the airline to send it to us. We keep track of outstanding refunds and cont

I am still waiting for my refund, what should I do?

You can check your balance whether you earned credits through referrals or received them as a refund. Sign in to your Ulysse account using the option at the top right of 

How much travel credit have I earned?

Some items are treated as special baggage rather than standard checked baggage. These include: Sports equipment, such as a bicycle, windsurfing board or diving equipment.

How to contact Ulysse support?

By email

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