Why can’t you contact us by phone?
Updated on April 12, 2021
When you email us, we take the time to read your message and look at your booking in detail before replying. This helps us understand your concern and give you a useful answer from the start.
Our support team also spends time on the phone with airlines and partners to resolve complicated cases for our passengers. Providing an incoming phone line would leave less time for that work.
In an emergency, or when time is short, a support agent can still call you if needed.
To get in touch, see How to contact Ulysse support.